Dear Sir/Madam,
Being one of the students of Business Communication class in BMCC, CUNY, I am writing to you to comment on the issue, which prof. Evans brought to our attention as per his dissatisfaction with Scrubbing Bubbles@Bathroom Cleaner and his attempt to communicate to you on this problem.
This case has been brought up in the class as a case study and applied to what we are reading in the book on Business Communication. Having analyzed the string of mutual e-mails and the phone calls, we came to the conclusion that SC Johnson, A Family Company, is not doing its best to keep the most loyal customers and is not eager to deal with their dissatisfaction and complaints. Thus, not proving the status of a "Family Company".
As far as of now, prof. Evans has not yet gotten a satisfactory resolution of his complaint. Therefore, the whole class is looking forward to it.
We hope that SC Johnson will turn to be more sensitive towards customers' complaints and more cooperative in the way of dealing with them.
Best regards,
Olena Lazurenko
Business Communication Class
Borough of Manhattan Community College
alyona_lazurenko@yahoo.com
Olena,
ReplyDeleteWe value your comments and appreciate the opportunity to provide additional information.
While our confidentiality policy means we’re unable to discuss the details of another consumer’s contact, I can assure you we take your concerns to heart. We believe that being a family company is about more than just being family-owned, and it is our goal to provide personalized and thorough attention to every consumer contact. If you have any product or company related questions or concerns, I invite you to contact me at 888-301-0033. It would be my pleasure to speak with you further.
Best of luck in your Business Communication class!
Sara A. Thomack
Senior Consumer Representative
Consumer Relationship Center
SC Johnson, A Family Company
Toll Free Number: 1-800-558-5252
www.scjbrands.com